We all know that therapeutic relationships and trust are key to achieving the quadruple aim. Thankfully, most of
us have found ways around the intrusion of the EHR and the impact on our relationship with each patient, but
now add telehealth and audio-only visits into the mix. Let’s take a deep dive into strategies to form and maintain
those all-important trusting relationships while we are delivering remote health care services, especially for
1. Clarify the importance of trusting, therapeutic relationships on patient care and the new challenges with
2. Collect pearls of practice from mental health provider and telehealth expert, Zoe Robbins, DNP, PMHNP.
3. Come away with at least three new ideas to improve rapport- and trust-building at your practice.